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Customer Service Representative

Concord, NH | Supplemental To Direct

Post Date: 10/10/2017 Job ID: 5106 Category: Customer Service Pay Rate: 12.00/hour

Wilson Employment Networks is partnering with the EZPass Center in Concord, NH to recruit top-of-the-line Customer Service Representatives for their 8000 square foot call center facility.

This position reports to Call Center Supervisor and is responsible for answering routine telephone inquiries in a customer-oriented Call Center operations environment by following standard scripts and procedures.  Must have an on-going knowledge of company policies/guidelines as directed by management; and must be flexible and willing to adjust to other duties of the CSC based on business needs.

Major responsibilities of the Customer Service Representative include:

  • Answers incoming calls and makes necessary follow up outbound calls.

  • Performs notice quality review activities when assigned

  • Performs image review when required.

  • Knowledgeable in the processing of toll transactions and video bills in the system: receives, processes, and deposits payments; updates accounts and video bills as to their status; and opens new accounts.

  • Takes credit card payments over the phone for accounts, video notices, and new accounts.

  • Researches and resolves customer issues.

  • Processes and completes multiple types of forms.

  • Writes, generates, and receives correspondence via fax, mail, and web contact.

  • Negotiates payments and fee reductions up to their established limits.

  • Performs data entry.

  • Documents phone calls and actions in the database.

  • Receives and processes account update requests from inbound phone calls and mail, as directed.

  • Records individual completed daily work statistics.

  • Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.

  • Helps other departments with their tasks when inbound call volume is low.

  • Maintains an above average attendance record.

  • Performs other tasks as assigned.

Qualifications of the Customer Service Representative include:

  • High school diploma or GED Certificate is required.

  • Prior customer service or call center experience preferred.

  • Outstanding verbal communication skills (phone etiquette).

  • Detail oriented, ability to multi-task, and highly organized.

  • Strong data entry and computer skills.

This position is being offered on a supplemental to direct basis. The hours of the position are full-time, flexible, Monday - Saturday, 5 days per week on a rotating schedule. Rate of pay being offered is $12/hour.

*Only candidates that align with the above description should apply*

Candidates interested in this role must be able to comfortably lift up to 50lbs throughout the duration of an entire shift.

This position requires the completion of a criminal background check and drug screening upon the receipt of a job offer.

Interested applicants should send a resume to careers@wilsonemployment.com, call 603-225-7300 or visit www.wilsonemployment.com today!

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